rejection_reason may be familiar to existing Partner API users. In the response body for
GET payment and for items in
GET payments lists, this field has been available in our v3 API, populating reasons for outbound payments being rejected by Silvergate.
Now, wires and SWIFT payments that could have the
rejection_reason field enriched will include both those outbound payments that are canceled by Silvergate and also inbound payments that are returns from your counterparty.
If you initiate and approve an outbound payment, but Silvergate has to cancel the payment (either manually or via an automatic workflow), the payment will be shown with
"payment_status": "Canceled", and the
rejection_reason field will be populated with one of the following options:
Invalid SWIFT Code
Inactive SWIFT Code
US Intermediary Required
Verbal Callback Required
Return of Returned Wire
Per Your Request
Insufficient Receipt Address
ABA for ACH only
Complete (To be updated manually in BeB)
- Records with this rejection reason should be ignored, as they do not represent actual payment messages, but merely payment instructions for the Silvergate wire desk to initiate a payment on your behalf.
Invalid credit account
API - not approved/verified
If your counterparty has received a payment from you but the payment is sent back to your Silvergate account as a return, Silvergate may be able to populate the
rejection_reason field to inform you of any comunicated reason for the return. If so, that field will be populated with one of the following options.
Also, as a reminder, please be sure to read the data in the
originator_to_beneficiary field of returns payments, as this will include any other details provided by your counterparty or counterparty's bank will be communicated.
Internal / Compliance Policy
Invalid Credit Acct
Names Disagree or Name and Acct Do Not Match
Travel Rule/PO Box addr not accepted
Acct Ineligible to receive wires
Per Remitter's request
Per your request
If the populated reason does not provide enough information, please reach out to client services or your private client manager to discuss any further options.